Online shopping has become one of the most common pastimes, and it’s easy to see why. The convenience that shopping online provides, along with the usual deals and discounts offered by the retailer, isn’t something you can easily pass up. But if the online retailer you want to shop from is based internationally, you may have some doubts. After all, there have been so many instances wherein customers reported getting scammed by a particular store or receiving a completely different item than what they were expecting.
This is a negative shopping experience that no one wants to go through. This is why we rely on reviews to see what other people think about a certain site and gain some insight into whether you can trust it. This review will discuss Boohoo Clothing, a popular online retailer from international waters that offers great deals and prices.
By the end of this review, you’ll have answers to questions such as, “Is Boohoo Legit?” Let’s get started!
About Boohoo Clothing
Boohoo was launched in 2006 by Mahmud Kamani and Carol Kane. Since then, Boohoo has acquired several other fashion brands, including MissPap, Karen Killen, and even Nasty Gal. Both men and women within the 16-40-year-old demographic can benefit from the items sold on Boohoo’s website.
Boohoo Clothing stands out from the other online retailers because it offers a great selection of clothing items for plus sizes, too. In other words, Boohoo caters to all kinds of body types, unlike other stores that only sell apparel that fit a certain size.
History of Boohoo Clothing
For the past several years, it’s clear that the company has seen incredible success since its inception based on Boohoo reviews. By the end of February 2014, Boohoo had over £110 million GBP or $144 million USD when converted. By March 2014, Boohoo saw more and more online reviews begin to surface, as this was when the company made itself available to the public stock market. Before then, Boohoo was more of a lowkey company that was quietly run by the founders and members of their family.
When the company was launched its stock market listing, however, this gave Boohoo sufficient capital. Consequently, it also drew in the interest of investors and customers. Unlike other online fashion retailers, Boohoo puts a lot of focus on its own house brand.
In other words, Boohoo sells and supplies its own brand of clothing, which also means that the products are more or less consistent in quality and size.
Can We Trust This Retailer?
Let’s talk legitimacy—can we trust Boohoo enough to order clothing from its online site? One reason why we believe this brand to be legitimate is that the company has a charity program. In fact, there was one year when Boohoo was able to raise over $47,000 USD for charity. Boohoo works with several organizations, including Teenage Cancer Trust.
Other than that, the company running Boohoo is a public one. This means you can find extensive information about the company itself and its sales numbers for its products compared to other retailers.
Return & Refund Policies
What makes Boohoo Clothing so attractive is its affordable prices on most of its clothing items. But what if you go on a Boohoo shopping spree and find that you don’t like what you bought after receiving your order? Fortunately, the company has a return policy you can follow. If you wish to return any of the items you’ve purchased on the Boohoo website, customers who live in Canada, the United States, New Zealand, and Australia have a timeframe of 28 days from delivery to make their returns. For all other countries, they only have 14 days.
Remember that you need to return the product in its original packaging for Boohoo to review your request. Once the company approves it, the refund will take more or less 7 business days before it hits your account. Note that Boohoo will send the refund to the same payment method you used to pay for your order.
The process of returning your Boohoo order seems simple and straightforward enough, as it follows the same process other retailers have. Put the items in a secure package, print out the return labels, and mail the items back to Boohoo. The company will be the one to send you the return label, plus it will be free of charge. This is yet another reason why Boohoo stands out, as other fashion sites make you pay for international shipping when it comes to returns.
Since Boohoo is based in the UK, how long does it take for orders to arrive in the US? Well, it appears that there are many instances where orders take much longer than the estimated time offered by Boohoo. That being said, here are the standard shipping and delivery times for Boohoo:
- USA Standard Shipping costs about $8.99 per order, and the estimated delivery time takes up to 7 business days.
- USA Express Shipping costs $16.99 per order, and it takes more or less 2-3 business days.
Of course, the shipping times completely depend on where you live. For instance, orders heading to Hawaii take more or less 4-5 weeks to arrive.
What Are the Reviews Saying About Boohoo?
Based on Boohoo reviews, there are more satisfied customers than dissatisfied ones. But of course, it varies depending on which review site you’re looking at. For instance, Boohoo has a more positive rating on TrustPilot, while it’s not looking too good on other sites such as Sitejabber and BBB.
So before you dive in and go on a Boohoo shopping spree, take a good long look at the complaints customers have had about the items they receive. For example, some customers complained that they didn’t have a great experience trying to get a refund from Boohoo. Others reported that the company’s customer service team isn’t that helpful.
Now, we’re left with the question: should you buy from Boohoo? For the most part, Boohoo seems like a much safer online retailer than others, and the company is definitely more transparent, too. If you shop at Boohoo expecting that the items will arrive quickly, you may want to check out another store instead. But if you manage your expectations and bear in mind that you may encounter quality issues and late delivery, we don’t see why you shouldn’t try shopping here.