October 30, 2017

Pixel 2 and Pixel 2 XL Now Come With A 2-year Warranty Due To Display Issues

On October 4, Google announced it’s second generation mobile phones Pixel 2 and Pixel 2 XL at the Made By Google Event. These phones are getting negative publicity before landing into the user’s hands. Since the launch of Pixel 2 and Pixel 2 XL, Google had to hear many reports of screen burn-in issues and about the display which apparently is not vibrant when compared to other phones.


Responding to these drawbacks reports Mario Queiroz, Product Management VP at Google Hardware, told in a Pixel User Community forum that “We take these reports very seriously and wanted to provide an update.”

He went on saying “we designed the Pixel 2 XL to take advantage of multiple facets of the innovative new pOLED technology, including QHD+ resolution with 538 pixels per inch and a wide color gamut.” Although both the Pixel phones include an option to boost the colors by 10%, a new mode will be added via software update for more saturated colors.


Regarding the screen burn-in(differential aging) issue, Mario mentioned that its decay characteristics are similar to OLED panels used in comparable products. “Our current investigation of burn-in, which started as soon as we received the first user report on October 22, confirms that the differential aging is in line with that of other premium smartphones and should not affect the normal, day-to-day user experience of the Pixel 2 XL.”

Google will safeguard the user experience and maximize the life of the OLED display with software updates to optimize further.

To slam all the criticism, Google has offered a 2-year warranty to the Pixel 2 and Pixel 2XL phones.

Pixel 2 and Pixel 2 XL are 5″ and 6″ phones with high-resolution OLED display, highest rated smartphone camera, unlimited storage to photos and videos. The 64GB pixel 2 and Pixel 2 XL will be available at a price of $649 and $849 respectively.



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