Idan kayi saurin binciken Google don sake duba Comcast, tabbas zaku sami kwastomomi da yawa ko rukunin yanar gizo suna ba da rahoton ɓacin ransu da ɓacin ransu ga kamfanin. Za ku sami wannan abin ƙi a cikin dandamali da yawa na dandalin sada zumunta kamar su Twitter da Facebook. Kodayake masu ba da sabis na telecom suna da mummunan suna a gaba ɗaya, ya bambanta da Comcast. Fushin da mutane suka ji ba shi da nasara, saboda haka mutane suka ƙaddara cewa lokacin da kamfanin ya sake yin suna zuwa Xfinity a cikin 2010, wannan ita ce hanyar Comcast ta rage wasu abubuwan da ba su dace ba.
Don haka, me yasa Comcast ya kasance ɗaya daga cikin waɗanda ba a son masu samar da su a can? Me ya fara wannan duka?
Menene Comcast?
Kafin mu shiga cikin tarihin Comcast, bari mu fara magana game da menene Comcast. Kamar yadda aka ambata, Comcast mai ba da sabis ne na sadarwa wanda ke ba da sabis daban-daban, gami da intanet mai saurin sauri, TV & yawo, sabis na wayar hannu, tsaron gida, da sabis ɗin wayar gida. Comcast, a matsayin kamfani, ya daɗe sosai tun yanzu. A zahiri, kamfanin yana ba da sabis na intanet tun daga 90s, tare da mai da hankali kan ɗaukar wasannin Olympics, shirye-shiryen wasanni, da keɓaɓɓun watsa shirye-shirye.
Comcast ya gabatar da Xfinity a cikin 2010 kamar yadda yake haɗuwa tare da NBC don kauce wa rikicewar masu amfani. Yanzu da yake muna da kyakkyawar fahimtar abin da Comcast yake, bari mu zurfafa cikin tarihinta kuma me yasa mutane da yawa ba sa son wannan kamfanin.
Tarihin Matsalar Comcast
Abu daya da aka san Comcast dashi shine mummunan sabis ɗin abokin ciniki. Abin da ya kara dagula lamura ga kamfanin shi ne yadda lamarin ya faru a baya, lokacin da kiran abokin huldar kwastomomi ya fara yaduwa a shekarar 2014, kuma mutane na iya jin yadda wakilin ya yi mummunan aiki. Kwafin kiran ya yadu sosai-ya kai wasan kwaikwayo miliyan 6-wanda manyan kantuna irin su Time da NPR ma suka ba da rahoto game da shi.
A cikin kiran, zamu iya jin abokin ciniki Ryan Block yana ƙoƙari ya soke sabis ɗin sa, kuma abin da ake tsammani tsari mai sauri da tattaunawa sun ɗauki mintuna 20. Ka gani, wakilin tallafi na abokin ciniki na Comcast ya ƙi soke sabis ɗin Block, kuma ya ƙara samun damuwa yayin da Block ya natsu. Wakilin ya ci gaba da yin tambayoyi kamar su "Don haka ba kwa sha'awar intanet mafi sauri a ƙasar?" wanda tabbas ya isa-ga cancanta.
Bayan kiran ya yadu sosai, Comcast yayi kokarin kare fuska ta hanyar sakin maganganu da dama, tare da bayanin farko da ya ce kamfanin ya ji kunyar abin da ya faru. Duk da haka, bayanan da babban jami'in gudanarwa na Comcast Cable, Dave Watson, ya ce wakilin ya yi abin da Comcast ya biya shi. Don haka ba abin mamaki ba, wannan ya ba Comcast mummunan hoto kuma ya ƙara fusata abokin ciniki game da kamfanin.
Comcast Har ila yau Ya Samu Tallafi
Duk da komai, har yanzu Comcast ya sami adadi mai yawa na tallafi da ƙididdiga marasa kyau yayin binciken. Yayin daya daga cikin binciken gamsuwa na kwastomomi da JD Power, Comcast har yanzu ya sami mafi girman daraja fiye da sauran masu samarwa kamar Kwatsam, Linklinks, da Spectrum. A dabi'ance, kamfanin ya sami ɗan ragi kaɗan dangane da sabis na abokin ciniki da biliyan, amma sabis ɗin, gabaɗaya, ya sami kyakkyawan matsakaici.
Kodayake tabbas Comcast yana ƙasa da shahararrun wadatattun kayayyaki kamar Verizon da DISH, amma kuma ba za mu iya cewa shi ne mafi munin kamfanin sadarwa a wajen ba.
Shin Abubuwa sun Inganta ga Comcast?
A kowane hali, shin abubuwa suna inganta Comcast? Abu daya, a bayyane yake cewa Comcast yana kokarin yin kokarin zama mafi kyau. A cikin 2017, kamfanin ya ba da rahoton cewa "yawan zuwan su ga masu fasaha" ya karu zuwa 97%, yayin da nasarar nasarar su don magance matsaloli kuma ta karu. Koyaya, ba zamu iya cewa fusatattun yan iska daga 2014-2016 sun tsaya a waɗannan lokutan ba. Har zuwa yau, har yanzu muna iya ganin sake dubawa marasa kyau da raɗaɗi game da Comcast da sabis ɗin sa.
Gunaguni na gama gari
Wasu daga cikin gunaguni na yau da kullun sun haɗa da masu zuwa:
- Chargesarin caji a cikin tsarin biyan kuɗi
- Tsawon lokacin riƙewa
- Sabis na intanet mara kyau
- Zai iya zama da wahala a yi magana da wakilin ɗan adam
Kammalawa
Gaskiya abin kunya ne cewa kamfani wanda ya fara da ƙarfi yanzu ya zo wannan. A wannan lokacin, yana da wuya a sami ingantaccen nazarin Comcast akan layi, kuma yawancin shafuka masu mahimmanci kamar TrustPilot da Sitejabber suna nitsewa cikin ƙididdigar tauraruwa 1. Idan kuna neman mai ba da sadarwar tarho a cikin 2021, ba dole ba ne a faɗi, zai iya zama mafi kyau idan kun tsallake Comcast kuma ku gwada madadin maimakon.
