If you really want a brand-new phone but the budget is a bit tight, you’ve probably considered getting a loan or at least pay for the device on an installment basis. Samsung actually has an option for its customers called Samsung Financing, which allows you to pay for your gadget of choice over time if you’re approved. It’s basically a line of credit that you can keep using if you want a new Samsung TV, phone, appliance, or more.
However, Samsung Financing works with a third-party service called MyOnlineAccount.net. What do you need to know about this service and can you really trust it? Or are you better off with a different line of credit service? Our review will address all the questions you may have.
What Is MyOnlineAccount All About?
When you’re approved for Samsung Financing, the company works with TD Bank. That’s all well and good because TD Bank is a fairly well-known establishment. However, TD Bank redirects you to another website called MyOnlineAccount.net. On the Samsung Financing FAQ, it notes there that one of the three ways you can pay make a payment is online via MyOnlineAccount.net.
How to Enroll
To create an account, head over to MyOnlineAccount.net and select “Log In.” From there, you’ll be redirected to a page where you can type in your login credentials. Since you don’t have one yet, tap on the link that says “Not Enrolled? Register now.” It should be smooth-sailing from there. You just have to enter personal and sensitive information, such as your account number, name, social security number, email address, and other details.
Once you click “Continue,” a one-time passcode will be sent to you via email. Enter the provided passcode and you can proceed to create a username and password for your account. After that, you’re all good to go.
Is MyOnlineAccount Legit?
For the most part, it does seem like MyOnlineAccount is a legitimate service registered under TD Bank. Not only that, the fact that the official Samsung Financing website blatantly mentioned MyOnlineAccount.net should offer a bit of peace of mind as to its validity and whether you can trust it.
MyOnlineAccount may be a legit website, but it’s not free from criticism. In fact, most of the online reviews are complaints and reports against the site. We’ve listed down some of the most common complaints people have had about the service:
Poor Customer Service
Apparently, customers have had a very difficult time trying to contact a customer service representative. There’s one customer who spent almost an hour trying to get ahold of a live person to talk to about their concern, but there was no option to do so. People have reported that they only ever got to talk to a bot, which can get understandably frustrating because bots don’t always have the answers.
Many customers were surprised by MyOnlineAccount’s website because it looks like a very sketchy website. It doesn’t look like a website that’s registered under a renowned bank, which has caused much hesitation.
Some customers weren’t thrilled to find extra charges in their bank account even though they already paid on time. What makes it worse is that there’s no explanation of where these fees come from, and since MyOnlineAccount’s customer service doesn’t respond, customers have no way of knowing.
While online payments are incredibly convenient, it might actually be the opposite in this case. We weren’t able to find a good review about MyOnlineAccount.net, which really says a lot. If you’re planning to apply for Samsung Financing, it’s probably best if you pay through another method instead of via online payment.