February 20, 2015

7 Common Problems with the Samsung Galaxy S5 Lollipop & How to fix them

Samsung chose to update its Galaxy S5 first among its devices. The Over-the-Air release started rolling out last December to users in Poland. According to Android Origin, the release was under a “beta test before extending to other regions like the United States and Australia. The report also claims that considering the number of areas receiving the update already, it should be just a matter of time before Samsung reaches the final phase.

The Samsung Galaxy S5 Android 5.0 Lollipop update delivers new features and enhancements to users. It also, according to many Galaxy S5 users in the U.S. and elsewhere, brings battery life problems to the flagship device.


While it delivers big features, its also delivered some Android 5.0 Lollipop problems to Galaxy S5 users including problems with battery life. Complaints about bad Galaxy S5 battery life have been extremely loud in the weeks after the start of the Samsung Galaxy S5 Lollipop roll out and they’ve only gotten louder after the U.S. Galaxy S5 Lollipop update started rolling out.

Check : Samsung Galaxy Grand 3 Leaked Specifications, Price & Release Date

Problems with the Samsung Galaxy S5 and How to fix them?

Problem 1: Battery Issue

Battery life problems are among the most common smartphone afflictions. That’s why it hasn’t been surprising to see Galaxy S5 users in the United States and elsewhere complain about abnormal battery drain after its first major Android update.



If you think an app is draining more battery life than it should be, try reinstalling it to see if that corrects the issue. If the problem persists, try uninstalling it to see if that has a positive effect. If you can’t figure out which app might be causing trouble, you’ll want to boot the Galaxy S5 into Safe Mode in an effort to single out potential troublemakers. Booting the device into Safe Mode disables third-party apps and allows you to isolate apps that could be causing the problems.

Here’s how to boot the Galaxy S5 into Safe Mode:

  1. Power down the device. Then, press & hold the Power button and volume down key.
  2. Once it boots up, you can let go of the power button but keep the volume key held down.
  3. When you have successfully entered into Safe Mode, you will notice the text ‘Safe Mode’ at the bottom left corner of the screen.

If you are using Samsung Galaxy Note 4, here are the Tips, tricks, problems and solutions for Galaxy Note 4

Problem 2: Wi-Fi Problems

Complaints about smartphone Wi-Fi are also extremely common so it hasn’t been shocking to see Samsung Galaxy S5 users report poor connectivity after getting the update on board. We’ve seen complaints about slow connections, about connections abruptly dropping and more. Fortunately, there are a few potential solutions.

s5 lollipop issues


Your phone probably switches between WiFi and mobile data networks. You just have to disable this feature and it will remain connected to the network you want to get internet connection from: go to Settings > Connections > Wi-Fi > hit the Menu key > Advanced > uncheck the box next to Auto network switch. If it didn’t work, however, then proceed with the wiping of the cache partition

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  3. When the phone vibrates, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select. The phone will automatically restart after the cache is wiped.

Problem 3: Bluetooth Problems

Bluetooth issues are common after major Android updates and the Galaxy S5 Lollipop update is no different. We’re seeing a number of complaints about broken Bluetooth connections after the Lollipop upgrade and we expect complaints to continue for as long as Lollipop is around. There are a few things to try if the Galaxy S5 Wi-Fi starts acting up.



Galaxy S5 users that encounter cellular data problems should try shifting Bluetooth on and off. To do this, head into Settings and then Bluetooth and toggle the service off and then back on again after a few moments. If that doesn’t fix the problem, it’s time to forget Bluetooth connections. Head into Bluetooth and forget the problem device or devices. Then, reconnect.

Problem 4: Overheating Problems

Some Galaxy S5 Lollipop users say that the device has started running extremely hot after the arrival of Android 5.0 Lollipop. This can happen when playing an intense game for a few hours straight but many users are saying that it’s happening without much provocation. Thankfully, there are a few fixes to try if the Galaxy S5 gives off abnormal heat with Android 5.0 on board.



  1. Keep the software up to date.
  2. Make sure all the apps are up to date.

Problem 5: Performance Problems

We’ve seen some complaints about performance post-Android 5.0 Lollipop release with users reporting random freezing and lag after moving from Android 4.4 KitKat. Galaxy S5 users experiencing abnormal lag or sluggishness will be happy to know that there are an array of fixes to try and help stabilize the performance of Android.



The first potential fix that we recommend is a process that will clear the cache partition. To clear the cache partition on the Galaxy S4, follow these fairly easy steps:

  1. Turn the Galaxy S5 off.
  2. Press and hold Home, Power and Volume Down buttons simultaneously until the device vibrates.
  3. When the Samsung logo appears, release them.
  4. Tap Volume Down repeatedly until you Wipe Cache Partition. Select it with the power button. Select Yes.
  5. Wait for the process to complete. It could take awhile.
  6. Reboot your Galaxy S5.

Problem 6: Camera Problems

We’ve been getting complaints about the Galaxy S5 camera app for months now so it’s clear that some users are dealing with problems. Luckily, there are a few fixes to try if you do encounter lag with the camera or if the camera application fails to load at all.



If the camera fails to load, first try restarting the phone. That seems to work for some Galaxy S5 users. You can also try clearing the cache and and data for the camera app in the Application Manager found in Settings. To do that, select Force Stop, Clear Data, and Clear Cache. See if that works. If it doesn’t, try clearing the cache partition, a fix that we outlined above.

Check : Best Photo Editing apps for Android & Best Photo Editing Softwares

Problem 7: Other App Problems

Samsung Galaxy S5 users experiencing issues with applications can try a few things to jumpstart performance. First, try updating the problem app. There’s a good chance that the developer’s rolled out a bug fix so users be wise to give that a shot first.



First of all, try to boot the phone in safe mode to see if this problem was caused by a third-party even if it suggests the Play Store is the culprit. But go ahead and boot it in safe mode.

  1. Turn the device off completely.
  2. Press and hold the Power button.
  3. Once the Samsung Galaxy S4 logo appears on the screen, release the Power button.
  4. As soon as you release the Power button, press and hold the Volume Down key.
  5. Continue holding the Volume Down key until the phone has completed the reboot process.
  6. If you can read ‘Safe Mode‘ at the bottom left corner of the screen, release the Volume Down key. Otherwise, repeat the process until you can boot the phone to Safe Mode.

Check : 10 Best Launchers for Android

Hope you like this article and If you have experienced these problems, leave a comment below to tell us whether our solutions worked. Also this Samsung Galaxy S5 is very good to buy, we just wrote this to solve he issues which are having in few smart phones.

About the author 

Imran Uddin

Imran Uddin is a Professional blogger from India and on All Tech Buzz, he writes about Blogging, How to tips, Making money online, etc.

  1. I’ve noticed after updating to 5.0 Lollipop on my Samsung Galaxy S5 that my alarm no longer goes off when the ring volume is on silent. Previous version maintained alarm volume even when phone was on silent. This is rather an inconvenience for those who do not want to be disturbed by calls when sleeping but still rely on their phone as their sole alarm clock.

  2. Out of nowhere my phone lost over 1/2 of it’s batt life, it drains out completely in 24hrs instead of 72hrs when I got it. I have no running apps, I keep the phone clean. At the same time I got a 3-5 second delay when hitting the power button to bring the lock screen up.

    I tried step 5 and as soon as it turned on holding down the buttons it only gave an option to volume up = install a custom OS, volume down = cancel/restart the phone.

    If you’re going to give advice, at least make sure your advice is credible. Waste of time.

  3. I just got updated to Lollipop 5.0 on my Samsung Galaxy 5s and have had nothing but problems. Most I’ve figured out per above, but there is one problem of heating up that still is a problem that is linked to the camera sensor (red light), if you put the phone in your purse or lay it on its backside, the red light will come on and stay on until you pick it up again. Which to me is bad, as it does heat up a little bit and I can’t imagine this being good on the camera. I would say anyone that puts the phone in a pouch or purse (including a arm ban for jogging) is at risk for this light to come on and stay on until it is away from table, or object. I think you need to find a solution and deploy immediately.

    Thank you!

    1. I noticed this too. When I put it in my pocket the light comes on and even shows through some of my pants.

  4. I kept trying to wipe cache partition and reboot but whenever I try to reboot it says it failed. My problem is that my phone says cellular data is off but when I go into my settings its on. I don’t know what to do and this is really frustrating.

  5. I had updated my s5 to android 5.0 , my wcdma is not working. Sometime network is not available.

  6. Thanks for the info on wiping the cache. I just updated to Lollipop 5.0 and wiping the cache sped everything up!

  7. Now i upgraded to lollipop i have very few camera option in the settings eg where pictures are stored – where do I find this now?

  8. I’ve noticed when I put a password on my phone, the numbersame start to blank out and turn white. I’ve taken the password off and now it does this with Google maps. Has anyone had this problem before? If so, how do you fix.



  9. Hello,
    Just bought a samsung galaxy s5 and the charging indicator red LED wont turn on though I have truned it on from settings>display>LED Indicator>charging. I want it as this feature was there on my HTC one and it was easy for me to see if the phone was charging even when the screen was off and it would turn green when fully charged. has anyone faced it?

  10. Just a few days ago my bluetooth had all together stopped working it’s worked fine with minor issues but nothing to bad but now I cant even turn on my blue tooth when I tap it to turn it on I says “turning on bluetooth…” after a few seconds it will go back to as if I didn’t even turn it on it never goes past that screen and I don’t know what to do I’ve looked all over the Web for this problem but I have absolutely no luck btw my phone is not rooted or any thing it’s not tampered with in any way

  11. Ok maybe this will be a good laugh for some..But what do I do one I’m in safe mode to cute the problem of battery draining?

  12. i have a bluetooth problem on my samsung galaxy pocket plus gt-s5301.. When i try to receive any files or apks i can’t receive….it does pairing with devices but the other devices says: File Not Sent(android) and “connection rejected” by Nokia….plz help me fixing this..

  13. S5 unable to make it ring on email notifications .I have spent 6 hours on the Internet changing settings etc. There are all corect.There is so mush wrong with this phone Samsung should be ashamed for selling this crap.The camera is so slow to turn on I don’t use it.The battery life is crap.The Internet sometimes does not work if I try to use a different WiFi. The phone is crap

  14. THIS PHONE IS ABSOLUTE CRAP, NEVER AGAIN…just another way to make you buy the new version. No different to APPLE.

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