November 8, 2023

The Evolution of Patient Engagement Software

The rise of patient engagement software is a testament to the industry’s commitment to improving patient experiences and outcomes.

These tools help healthcare providers and patients communicate better. Patients are not just passive recipients of care but active participants in their health journey. Let’s delve deeper into the world of patient engagement software.

What is Patient Engagement?

Patient engagement refers to patients’ ongoing communication and involvement in their healthcare journey. It is about giving patients the information and ability to make good choices about their health. Involved patients know a lot about their health choices for treatment, and they take part in making decisions about their care. This engagement can take place through various channels, including face-to-face consultations, digital platforms, and educational resources.

The Importance of Patient Engagement

One cannot overstate the significance of patient engagement. Here’s why it’s crucial:

  • Engaged patients are likelier to adhere to treatment plans, leading to better health outcomes.
  • Healthcare providers make patients happier and more confident by valuing and listening to those involved in their care choices.
  • Engaged patients save money by needing fewer hospital visits and emergency care, benefiting both healthcare providers and patients.
  • Active patient engagement fosters open communication, ensuring patients understand their health conditions and treatment options.

What is Patient Engagement Software?

Patient engagement software is a digital tool that facilitates enhanced communication between physicians and their patients. It ensures seamless interaction and promotes an active interest among patients in monitoring and improving their health. Doctors can use software to help patients stay informed, involved in their care decisions, and manage their health effectively.

Types of Patient Engagement Software

Patient engagement software improves communication and engagement, with different types available for specific needs.

Personal Health Records (PHR):

  • Allows patients to access and manage their health data, such as medical history, medications, and lab results.

Mobile Patient Engagement:

  • Designed for use on mobile devices, offering features like appointment reminders, health tracking, and telehealth capabilities.

Telehealth Video Visits:

  • Enables virtual consultations between patients and healthcare providers, reducing the need for physical visits.

Remote Patient Monitoring:

  • Allows healthcare providers to monitor patients’ health metrics remotely, which is especially useful for chronic disease management.

Patient Portals:

  • Secure online platforms where patients can access their medical records, book appointments, and communicate with healthcare providers.

SMS Texting Reminders:

  • Automated text messages are sent to patients to remind them of upcoming appointments, medication schedules, or important health tips.

Patient Engagement Chatbots:

  • AI-driven chatbots that provide instant responses to patient queries, guide them through processes, or offer health advice.

Patient Education

  • Digital platforms and tools that give patients information about their health conditions, treatments, and ways to prevent illness.

What Features to Look for When Researching Patient Engagement Software

When choosing patient engagement software, health leaders should look for features that fit their organization and meet their goals. Most healthcare organizations should consider the following features as vital.

Integration Capabilities:

  • The software should seamlessly integrate with existing EMR or practice management systems.

User-Friendly Interface:

  • An intuitive design ensures that healthcare providers and patients can use the software without challenges.

Security and Compliance:

  • The software needs to follow HIPAA rules and have strong security features because health data is sensitive.

Custom Tools:

  • The ability to tailor the software to the specific needs of a healthcare practice or specialty.

Automated Communications:

  • Features like automated appointment reminders, care management notifications, and post-procedure follow-ups.

Vendors who offer patient engagement software

  • QliqSOFT has a reputation for providing safe texting and patient communication solutions. They have tools like chatbots, video visits, and a secure texting platform for healthcare teams. The platform focuses on following HIPAA rules and keeping patient data safe while improving communication.
  • Veradigm FollowMyHealth is an acclaimed solution that focuses on mobile use. It includes personal health records, mobile patient engagement, video visits, and remote patient monitoring.
  • Updox creates meaningful, video-based connections using mobile devices. HIPAA-compliant and ideal for reducing patient no-shows.
  • Health Cloud is a tool that shows all information about a patient, including medical and non-medical data. It offers purpose-built apps, automated industry workflows, and AI-powered customer insights.
  • DoctorConnect is software for healthcare that works with EMR systems. It helps improve patient care, reduce no-shows, and enhance online reputation.

The Historical Context of Patient Engagement

In the past, patients depended on doctors for information. But now, with the internet, patients can find information themselves. This has led to a collaborative healthcare approach, where patients and doctors work together for better outcomes.

Benefits of Digital Transformation in Healthcare

The digital transformation in healthcare has brought about numerous benefits:


  • Digital tools streamline administrative tasks, reducing wait times and improving patient experience.


  • Patients in remote areas can access quality healthcare services through telehealth platforms.

Data Management:

  • Digital platforms allow for the efficient collection, storage, and analyzing of patient data, leading to more personalized care.

Challenges in Implementing Digital Patient Engagement Software

While the advantages are numerous, there are challenges to consider:

Data Privacy Concerns:

  • As the volume of digitally stored health data grows, worries about data violations and unauthorized entry are rising.

Resistance to Change:

  • Both healthcare providers and patients might be hesitant to adopt new technologies, preferring traditional methods.


  • Implementing new software solutions can be expensive, and not all healthcare institutions have the necessary resources.

The Future of Patient Engagement

The world of patient engagement is ever-evolving. Future trends might include:

Wearable Health Devices:

  • Individuals can track their health indicators in real time, offering crucial information to healthcare professionals.

Virtual Reality (VR) in Patient Education: 

  • VR can offer experiences for patients to understand their health conditions better.

Integration of Artificial Intelligence:

  • AI can use patient data to predict health trends, outbreaks, and health risks.

Tips for Healthcare Providers

For healthcare providers looking to implement patient engagement software:

Stay Updated:

  • The tech world evolves rapidly. Regularly update software to benefit from the latest features and security measures.

Seek Feedback:

  • Regularly solicit feedback from both staff and patients to ensure the software meets their needs and addresses any concerns.

Continuous Training:

  • Train staff to use the software and offer courses when we add new features.

In conclusion, patient engagement software improves how healthcare providers interact with their patients. By choosing the right software, healthcare practices can ensure better patient outcomes, improved satisfaction, and more streamlined workflows. As the healthcare landscape evolves, embracing these digital tools will be crucial for success.

About the author 

Kyrie Mattos

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