May 19, 2021

Trip.Com Review: The Pros and Cons


What Is Trip.Com?

According to the company’s ‘About Us’ page, is a part of a NASDAQ-listed company known as Group. First started in 2003, the online travel agency now has over 45,100 employees and over 400 million members. Given this information, it’s now clear why is considered to be one of the leading agencies in this industry.

With, booking flights and hotels have never been easier. The agency has created an incredible network that allows it to provide customers with over 2 million individual flight routes and offers over 1.4 million hotels in 200 countries and regions.

How Does It Work?

Booking with is almost effortless—all you need is a computer or a mobile device. If you head over to the website or open up the app, the first thing you’ll see is a field where you can search for hotel rooms, flights, car rentals, etc. If you’re looking to book a hotel room, for example, all you need to do is type in your destination (or the hotel name if you have a specific one in mind), your check-in and check-out dates, and how many guests there will be.

From there, will look for hotel rooms that fit your specific needs. The suggestions offer more room for specificity too. For example, you can filter your budget, guest rating, star rating, and more to really narrow down your search. Eventually, you’ll find the ideal room for you and your trip.

The same process applies to booking flights and renting vehicles. You simply have to customize and specify your search as much as you can until you’re happy with what you have.

Service Guarantee

Many travelers are drawn to because of its service guarantees. For instance, has a change and cancellation guarantee for booking hotel rooms. The guarantee states that “ does not earn profits from or add additional charges to change and cancellation fees.” If, for some reason, you’ve decided to cancel the booking you’ve made on the website, will make an effort to communicate with the hotel to see if they can reduce the cancellation fees for your sake.

Trip.Com Pros

Secure Payment touts how much it prioritizes your security. No matter what kind of payment method you use, whether it’s via third-party options or your personal credit card, ensures that your sensitive information is safe and won’t

Big Discounts

What’s great about is that it offers competitive pricing that could really help you save more for your trip. Not only that, registering to become a member gives a higher chance of receiving even more discounts.

Go Anywhere You Want’s coverage is worldwide, which means you can go where you want to go. The company connects you to networks from all over the world, whether you’re looking to book a flight or hotel room from the other side of the globe.

Topnotch Customer Service is proud of its customer service team, and even reviews online show countless satisfied customers thanks to the positive customer service experience they had. Plus,’s team speaks different languages to cater to a wide variety of people.

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mohamed_hassan (CC0), Pixabay

Trip.Com Cons


At this point, is a massive company, which is why it doesn’t come as a surprise that there are some miscommunications and confusions along the way. Some customers experienced some mix-ups with their hotel room reservations, while others experienced unexplained cancellations on their flights.

Slow Refunds

Unfortunately, getting a refund from may not be as easy as you’d like. The company takes a while to resolve refund-related issues, so much so that some customers had to wait for months.


Whether you’re traveling for business or leisure, one thing’s for certain: everyone wants a hassle-free booking experience. is an online travel agency where you can conveniently book flights, hotel rooms, car rentals, and more. However, it’s not a perfect company, and you may encounter some issues along the way. If you’re willing to take the risk for the sake of’s competitive prices, then feel free to do so.

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