November 10, 2017

Apple Confesses: iPhone X Screen Becomes ‘Unresponsive’ in Cold Temperatures

Does the surroundings temperature affect the functioning of a mobile phone? Of course, it does. Even the most expensive iPhone X can become unresponsive when the temperatures change and its no exception. Yesterday, a Reddit user with handle name ‘Darus 214’ shared a thread saying his iPhone X screen became unresponsive when he stepped into cold outdoors.


The thread mentioned:

I’ve noticed that my iPhone X screen becomes very unresponsive as soon as I step outside. It literally takes 2 seconds from going inside to the cold outdoors and my screen stops being very responsive. I try swiping on websites and it doesn’t register my finger. It’s very noticeable. Is anyone else having this problem?

Edit: possible other explanation might be the drastic changes in light that are causing problems.

Edit2: looks like some people are having issues while others are not. Might be different colors/sizes of iPhones that were affected. Can we get Apple to investigate?

After reading the thread, many users have stepped outside in cold conditions to test their iPhones. They found that their iPhones are working perfectly fine. Seems like not all the iPhone users are experiencing the problem. Even though Apple addressed this issue and promised to fix it in the upcoming software update. The company said that

“We are aware of instances where the iPhone X screen will become temporarily unresponsive to touch after a rapid change to a cold environment. After several seconds the screen will become fully responsive again. This will be addressed in an upcoming software update.”


Apple even gave the guidelines for using the iPhone, iPad and iPod touch in certain temperatures for normal functioning of the devices. According to the company, these devices will work fine at ambient temperatures between  0º and 35º C (32º to 95º F). At the extreme conditions such as very Low or high-temperatures, the devices might change their behavior to regulate its temperature. Cold temperatures may temporarily shorten the battery life and will function normally when your iPhone is brought back to ambient temperatures.

“Store the device where the temperature is between -20º and 45º C (-4º to 113º F). Don’t leave the device in your car, because temperatures in parked cars can exceed this range.”

If any of the iPhone X users are experiencing an unresponsive screen problem due to change in temperature, it isn’t the problem with the OLED display. It will be resolved with the upcoming iOS 11.2 software update. Also, the software update will contain a fix for the predictive text bug in iOS 11.

Did you experience an unresponsive screen on iPhone X due to change in temperature? Drop your thoughts in the comments!

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