May 11, 2021

ZenHotels.Com Review: Should You Book Your Hotel Room Here?

One of the best ways to spend vacations is traveling to a different place, leaving behind your hometown or city for a few weeks to relax and unwind. Booking a hotel to stay in can be a stressful experience, though, especially if you don’t know where to look or if you’re tight on budget. Fortunately, there are online sites where you can easily book a hotel at affordable prices, one of which is

In this review, you’ll learn everything you need to know about this website. Is it reliable and should you book a hotel for your next trip here? Let’s find out!


As you may have inferred by now, ZenHotels is an online service where you can search for hotels, hostels, and apartments to stay in during your trip. According to the website, ZenHotels “is part of the Emerging Travel group of companies.” This group supposedly focuses on providing online accommodation across the globe. Asides from that, however, there’s not much information we could gather about

You can customize your search to ensure you find the best options for you. For instance, you can type in your destination, check-in and check-out dates, along with how many guests there will be. You can also specify the number of adults and children staying. For further customization, you can also tick a box if you’re traveling for business or leisure. This just goes to show that ZenHotels also offers accommodations ideal for business trips, not just for vacations.

ZenHotels Pros

Offers Several Payment Options offers several payment options for you to choose from, which reduces the possibility that your method isn’t supported. In fact, the online service accepts all major credit cards if you want to pay online to secure your booking. If you don’t feel comfortable paying ahead of time, you can also pay when you arrive at the hotel.

Customer Service Is Available 24/7

If you ever encounter any issues with the company’s website or your booking, ZenHotels has a customer service team that’s available 24/7. If you need any assistance, the managers can help you make a reservation or choose which hotel would be good for you and your company. ZenHotels claims that it will help you every step of the way.

Easy to Use App

If you don’t have a laptop or computer or simply don’t have the time to turn it on so you can check ZenHotels’s website, the online booking service also has a free app. With the app, you can conveniently book a room no matter where you are—whether you’re at the mall, in the grocery store, in the subway, or at work.

Affordable Rates

ZenHotels proudly works with thousands of hotels and providers, which means they can offer low prices and great offers for various rooms.

Offers Hotels Across the Globe

According to ZenHotels, it has over 1,300,000 properties globally, including apartments, hostels, hotels, villas, and even campgrounds. No matter what you’re trying to find for your trip, ZenHotels will most likely have it.

hotel room, bed, pillows
Olichel (CC0), Pixabay

ZenHotels Cons

Issues With Getting a Refund

Based on reviews, customers have had trouble getting a refund from the company whenever an issue occurred, and their booking got canceled. Of course, this doesn’t seem to be good practice for any company, and you may want to keep this in mind before finalizing your booking.


Many customers were disappointed that their hotel rooms were completely different than what they anticipated. For instance, there was one customer who booked a room with two queen-sized beds. But when they arrived at the hotel, there was only one bed.

Issues With Reservations

It appears there are multiple instances wherein ZenHotels didn’t fulfill its duty. For instance, customers had complained that even though they booked several months in advance, the hotel they paid to stay in said that there was no reservation under their name when they arrived at the hotel.

The Company Isn’t US-Based

Much to the surprise of many customers, ZenHotels is not based in the United States. If or when you decide to give the company a call, you have to note that you’ll be calling internationally to Cyprus. In other words, you’ll have to pay a hefty fee for contacting outside your country.


Without a doubt, ZenHotels offers tempting hotel prices that could really help you save a lot. However, consider all the negative feedback this company has had so far and ask yourself if it’s worth risking. If you don’t want to undergo stress and frustration during your supposedly relaxing trip, you may want to check another more reputable online booking service.

To be fair, ZenHotels has received positive reviews too. If you’re willing to take the risk, you’ll at least get to save more on the rooms.

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