December 15, 2022

10 Best Ways to Save Time During Customer Training

Customer training can be time-consuming, but there are plenty of ways to make it easier. This article will outline the best ways to save time during customer training.

From using video training to creating interactive exercises, these techniques will help you get the most out of your training sessions while minimizing disruption to your team. So, if you want to improve your customer service skills, read on!

1. Use video training to help your team learn faster

Video training can be a powerful way to teach customer service skills. You can easily illustrate the process using video and avoid confusion among team members. Plus, videos are portable and can be used in multiple locations without needing physical copies!

You can use tools like Docebo to deliver video training content. Docebo is a smart learning platform that allows adding videos, slideshows, and interactive exercises to your course. With Docebo, you can track users’ engagement and see how effectively your training materials work.

2. Use interactive exercises to make learning fun

Interactive exercises are another great way to save time during customer training sessions. By providing engaging activities that challenge team members, you’ll ensure that everyone understands the concepts being taught correctly.

Additionally, these exercises will help promote teamwork and communication within your organization.

3. Use whiteboard training to put concepts into context

Whiteboard training can be a great way to help team members visually understand customer service concepts. By using whiteboard tools, you can quickly illustrate complex processes and promote understanding among team members.

4. Encourage participation by incorporating role-playing exercises into customer training sessions

Role-playing exercises are another great way to save time during customer training sessions. By involving team members in simulated situations, you’ll help them learn how to handle difficult conversations and interactions with customers correctly.

5. Use online resources to supplement customer training sessions

Online resources can be a valuable way to supplement customer training sessions. By providing access to relevant information, you can help team members learn at their own pace and avoid any disruption during class.

6. Organizationally map customer training sessions

Organizationally mapping customer training sessions can help to ensure that everyone understands the concepts being taught. Creating a timeline and noting important points will help team members remember essential information and avoid confusion during class.

7. Utilize remote customer service training

Remote customer service training can be a great way to help team members learn about customer service concepts from a distance. You’ll ensure that everyone is up-to-date on the latest techniques and approaches by providing access to video content and other resources.

8. Develop a team training calendar

Not all customer service training needs to be conducted in person. By developing a team training calendar, you can ensure that everyone is aware of upcoming sessions and has the opportunity to participate. This will help to promote understanding and improve communication within your organization.

9. Use team-building exercises to promote collaboration

Team-building exercises can be a great way to promote collaboration and understanding within your customer service team. By requiring participants to work together in teams, you’ll help them learn how to navigate difficult conversations and interactions with customers.

10. Promote feedback

Encouraging feedback is essential to developing a positive and productive customer service team. By providing opportunities for team members to share their thoughts and ideas, you’ll help them learn from their mistakes and become better prepared for future customer interactions.


It’s no secret that customer service can be stressful and time-consuming. That’s why investing time in planning and creating a team training calendar is important. This step helps you save precious time and ensures high-quality customer training sessions.

In addition, make sure that your team is properly trained by regularly updating their knowledge with new content from the resources we listed above. You may also want to consider holding in-house training every quarter with better preparation for your team members to handle peak hours!

About the author 

Peter Hatch

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