April 18, 2023

5 Common Mistakes to Avoid When Building an Intranet Software

There are several ways intranet software can benefit businesses. The list is endless, from streamlining communication to reducing vulnerability to cyberattacks. Investing in an application that meets company objectives is extremely important. A wrong choice can not only result in added costs but can also hinder daily operations.

That is why most companies build intranet software tailored to their needs. While certainly advantageous, building software from scratch can be quite stressful, especially if you’ve never done it. This article outlines the common mistakes businesses must avoid when building intranet software.

A Cluttered Homepage:

A common mistake most businesses make when creating an intranet application is to try incorporating all content on one page. However, it is essential to note that an intranet for companies is responsible for a range of services. Businesses must incorporate communication features in addition to using the software as a document repository or content storage. Otherwise, this can eventually hinder their quality of work and business operations.

The best approach when creating an intranet application is to keep the page fresh and relevant. Only add content that is applicable and relevant to all and needed. Consider creating different homepages for departments and company locations for the best results. Additionally, ensure the content is well-edited and carefully reviewed by the leadership.

Poor Search Capabilities:

Even the most advanced software is deemed to fail if its intended audience cannot effectively use the platform. Search is a common but highly effective feature of any application. While most software provides search bars for easy operation, most do not consider how a user searches for the information.

In essence, the kind of keywords your pages have will directly determine the ease of search for users. For instance, a “Customer Success Stories” page will only be visible if the content’s summary, description, and keywords match the search query. This means incorporating appropriate titles, summaries, and keywords to each page is essential.

Complex Navigation:

Although an intranet can be used for a range of tasks, its primary purpose is to facilitate communication between stakeholders and company employees. A structured feedback mechanism is the backbone of healthy company communication. One area where most businesses fail is providing an active communication environment for employees.

While incorporating feedback features is essential, it is not sufficient. Developers must focus on the ease of navigation and layout of the software. Poor navigation can frustrate users and hinder them from using the platform to its full capacity. To prevent confusion, the software must have proper search bars, breadcrumbs, and menus to facilitate navigation.

Inaccessible Platform:

In the face of growing cyberattacks, it is natural for companies to pay special attention to security. This is especially true for intranet software since it usually stores essential company information. However, most developers forget that the platform is essential for employee collaboration.

Placing security concerns over employee accessibility can defeat the purpose of the software. While the platform must be equipped with proper security features, it should also be accessible to employees. This includes access from anywhere, real-time updates, and the ability to easily share and access company information.

Ineffective Management:

More often than not, the intranet software design suffers due to poor management and lack of support from senior management. Ownership and governance can dramatically impact the quality and effectiveness of the software. Good leadership can streamline the process and ensure the platform meets all deadlines and feature requirements. When building an intranet software, involve the leadership and distinguish responsibilities to stay on track.

Final Thoughts:

Planning and building intranet software can be a daunting experience. As a platform that directly impacts business operations, there can be no scope for mistakes. However, with special attention to the design process, businesses can avoid common challenges for successful results.

About the author 

Kyrie Mattos

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