It has never been easy to make sales, and today’s increasingly competitive business environment has only made things harder. However, your sales team still has targets to meet and deals to close for the business to grow. One of the ways to reach out to prospects and customers is through outbound calls. In general, outbound calls effectively improve your lead generation, making it an essential part of your marketing strategy.
You can use this method to get your brand, products, or services to a broader audience faster. But your teams can lose too much time dialing, waiting to speak to prospects, or listening to voicemails. Fortunately, recent tech innovations and the development of power dialing software can help your sales team optimize the calling process.
Power dialing software, such as Call Cowboy, can help advance your team’s ability to make calls with automated functions. These functions help cut down the time your teams use to call, making the process more efficient. It also helps to maximize agents’ productivity, eliminates time zone worries, and reduces idle time. But is that all it does? This article discusses how your sales team can utilize the power dialer to the maximum for more efficient and productive sales calls.
What Is A Power Dialer?
This automated calling system dials numbers in your contact list and connects them to your sales agents to speak to prospective customers. It saves your sales team a considerable amount of time dialing numbers for each call they need to make. The time they save is better spent looking for prospects. Power dialers can integrate with your customer relationship management (CRM) tools, and that’s how they access your contact list for calls when your representative is ready.
The good thing about using a power dialer is that your representatives are always available on the line, connecting with prospects as soon as they pick up. And since you can connect it to your CRM, the sales reps get the prospect’s background information and a history of previous interactions for use in the call.
Ways Sales Teams Can Utilize Power Dialer Better
There are various ways sales reps can use the power dialer software to get the maximum benefits, including the following:
Referencing Relevant Client Information
The reality is that it takes several calling attempts before you get to talk to a prospect on the phone. In addition, most of these prospects will have said no several times as well before finally accepting your deal. If your sales reps can’t keep accurate records on a prospect’s interactions for some reason, each call literally becomes the first contact.
In addition, taking notes when a sales rep is on a call can be pretty distracting. But if they decide to take notes after the call, they’ll likely miss some crucial details altogether. So, it’s vital that at least the basic information about a prospect is available. Fortunately, you can seamlessly integrate the power dialer with your CRM. This enables you to store and retrieve information about a particular prospect easily and quickly.
Each time the dialer makes a new call, you get all the information related to that prospect, such as previous call history, when, responses, and other interactions. This gives you something to leverage, engaging the lead better with meaningful information. It also allows you to record the call for future reference and helps you refine and personalize your pitch explicitly to a particular prospect.
Adequate notes and a quickly retrievable process of the same can go a long way in helping you improve future interactions to improve the chances of closing the deal. There’s no more perusing through files and stacks of paper to get information or forgetting to record something after a call. The power dialer integrated with your CRM is all you need.
Winning More Numbers
In a way, sales are a numbers game. The more calls you make, the higher the deals you’re likely to close. Of course, your sales pitch and communications skills also come into play significantly. However, the power dialer makes your work easier. Your sales team can make a considerably higher number of calls per day.
You no longer have to look up and dial the numbers manually, a process that’s highly time-consuming and laborious. And because it saves you all that, you get more time to work on your script and pitch to enable you to have more meaningful conversations with your leads. Ultimately, you don’t just get to make more calls but more sales as well. Here are some ways you can use the extra time to improve your calls:
- Take time to select the numbers with the most promising leads to call for the day.
- Interact with a lead’s interaction history, if any.
- Conduct more research on a lead before a call to get in-depth information about the prospect to help you address possible issues.
But it’s essential to note that automation and an easy process can’t replace being an excellent sales rep and giving the call your best effort. You should aim for more meaningful calls rather than numerous generic and unproductive ones.
Coaching sales Trainees
The best way to train sales reps is through real work experience. However, that may not always be possible, leading to new sales reps making serious avoidable blunders during calls. But the power dialer comes with a whisper-coaching feature that allows the manager to listen in and instruct agents when they’re on an active call.
The client doesn’t hear the manager from their end. The team can also use the feature when pitching new products, building the confidence they need to sell. It also helps the team achieve better success. Nothing makes sales agents happier than getting help when they need it most.
Improving Voicemails With Call Drops
Surveys show there’s a 60% chance that your outbound calls will go directly to voicemail. What do you do when this happens? Leaving voicemails, just like manual dialing, takes too much time. Mostly sales reps let the calls drop or leave a rushed voicemail that might not do much to entice the lead.
Fortunately, power dialers allow you to record your voicemail ahead of time, and all you need to do is send the pre-recorded message and move on to another call. This feature gives you time to compose your message flawlessly and concisely, tailoring it to the specific lead. This increases the chances for the prospect to listen to the entire voicemail.
Recording Calls To Refine Sales Pitches
Sales calls take a lot of time to perfect, if ever. It’s always a learning process, and you need a reference and a record of the calls to know what you’re doing right and the areas you need to improve. With the newfound time you save from dialing and leaving voicemails, you can set aside some time to review and analyze the calls with your team from time to time.
This function helps you and your sales team avoid making the same mistakes that cost you sales. The sales reps should note down all the important points that’ll help them improve their pitches, tone, or general communication strategy. However, don’t forget to let the prospects know that you’re recording the call. This disclosure is essential in keeping with the privacy policy.
Reporting And Identifying Trends
Proper reporting and progress tracking are crucial in any marketing strategy. The reporting function of the auto-dialer software allows you to see your numbers in one place, and the availability of this information allows for data-driven decision-making. These include the following:
- The total number of calls made
- Calls ignored or missed by prospects
- Calls that led to purchasing or next actions
- Returned calls
- Any other call information
Such reporting helps you dig deep into the level of individual sales agents’ statistics. It becomes easier for your team to identify areas where they’re doing well and where they need improvement. This gives sales reps a chance to improve their efficiency and productivity.
Improving Follow-ups
Following up on your leads is a crucial part of the sales process. Your agents may forget to track the prospects you need to follow up with. With power dialer software, your sales team no longer has to remember to follow up with the lead after a call. The system allows sensing of automated follow-up emails.
And since the system’s efficiency leaves a bit more time in the hands of the sales reps, it becomes possible for them to curate messages that resonate with a specific lead. Furthermore, automating some parts of the follow-up process is beneficial as it helps the sales team get into more productive calls and follow-ups with prospects.
Takeaway
Having a power dialer is a good investment for empowering your sales team, making it highly advantageous to your business. However, knowing how to utilize it best is even more valuable.
There are endless ways sales teams can maximize power dialers to become more efficient and productive. With the pointers discussed above, you now have a better idea of how to optimize your power dialer software for better sales.
