August 3, 2021

How to Fix the ‘There Was a Problem Resetting Your PC’ Error

There are various reasons why you’d want to reset your computer. For instance, your PC might be riddled with malware or perhaps it’s not acting the way it should. Sometimes, all you want to do is have a fresh start. Resetting your PC is supposedly an easy task, but there are some errors that could complicate the process. One common error that appears when you try to reset your PC is a blue screen that states “There was a problem resetting your PC.”

When this error appears, it means that your computer is having trouble carrying out your commands and therefore, no changes will be made for the time being. It can be scary to see this error appear on your screen, especially if you’re that techy of a person, but there’s no need to fret. In this article, we’ve listed 3 different ways you can remedy the error so that you can successfully reset your computer.

What’s Causing This Error?

We can’t pinpoint the cause exactly, but one of the most common reasons why this error appears is due to corrupted system files. You see, if any of the key files get corrupted or damaged, your PC will definitely be unable to reset itself. If you find yourself experiencing this same issue, you’ll find a list of troubleshooting steps below that can help you.

3 Ways to Fix It

Use the Windows Defender Tool

You may be familiar with the Windows Defender tool because it’s the tool your computer uses to scan the system for any possible threats, malware, viruses, etc. However, there’s another way you can use this tool to your advantage. Specifically, you can also use it to reset your PC. But before you do, you need to back up any important files you may have on your PC before trying out this method just in case you end up losing some data.

1. Head over to your PC’s Settings page.

2. Select the Update & Security option.

3. On the left side, you should see a list of options. Head over to Windows Security or Windows Defender.

4. After clicking on it, tap Open Windows Security or Open Windows Defender Security Center.

5. Then, choose Device performance & health.

6. From there, you should see a section that says Fresh start. Tap on Additional info.

7. Then, select Get started. You should see a set of instructions afterward. After following the instructions carefully, try resetting your PC again and it should work.

Use the System File Checker

Another method you can try if you have corrupted system files is by using the System File Checker. This is a built-in Windows tool that helps you repair any damaged or corrupted files on your PC.

1. Type in Command Prompt on the Windows search function. Right-click on the program and select Run as administrator.

2. From there, type sfc /scannow and run the command. This will trigger the program to scan your system for any files that may have been corrupted. If any are found, it will also repair them.

3. The scan may take some time, but be patient. Once it’s done, restart your PC and try resetting once more.

Turn Off REAgentC

Another tool that can help you out in case the first two methods don’t work is the REAgentC. This is Windows’ Recovery Environment tool.

1. Open up the Command Prompt and just like the previous method, select Run as administrator.

2. There are two commands you’ll need to run: reagentc /disable and reagentc /enable

3. After these two commands are done running, restart your PC and try resetting again.


If you’re faced with the ‘There Was a Problem Resetting Your PC’ error, you can rest easy knowing there are different ways you can fix the problem. If one method doesn’t work for you, you can move on to another method until the issue is fixed.

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