April 3, 2020

How to Resolve QuickBooks Error Code 6000?

Whenever we discuss the best accounting software, the name QuickBooks has to be there. However, just like any other software, this software is also prone to technical issues. One such issue is the QuickBooks Error Code 6000. Here, in this article, we will discuss how to resolve QuickBooks error 6000. Before diving into the solution, let’s take a look at what is the meaning of this error code and what are the reasons behind its occurrence. 

What is QuickBooks Error Code 6000?

QuickBooks Error code 6000 is reported by many users. Usually, the users encounter this error occurs while trying to open the company file. This error might be composed of series errors that means there are a number of different errors pertaining to the 6000 series that may occur. You will get an error something like: a -6000, XXXX error. Generally, this error is followed by 3 or 4 more digits and a message indicating that you won’t be able to open the company file. Since you will not be able to open the company file, your entire work is likely to get affected.

Why QuickBooks Error 6000 Occurs?

This error is caused by several factors. Some major reason behind the occurrence of this error are:

  • When the firewall starts blocking the connection, this error appears with error code -6176, 0.
  • Corrupted .TLG file gives rise to this error with error code -6000, -107.
  • Sometimes, this error may occur due to corrupted QuickBooks installation file with an error code -6000, -1076.
  • When the multiple users are logged into the same company file, then this error may appear with the error code -6190, 816 or -6190, -85 or -6190, -82.
  • Another reason behind this error is the damaged company file. The error due to this appears with an error code -6000, -305.
  • When the network connection is set up incorrectly, this error appears with an error code -6012, -1061 or -6144, -82 or -6000, -82.

How to Troubleshoot QuickBooks Error 6000?

In order to resolve the QuickBooks Error Code 6000, you need to analyze the certain conditions why the error is occurring. To simplify the troubleshooting process, just follow the solution mentioned below steps by step:

Step 1: Update QuickBooks

The first and foremost thing that you need to do is to update your software. To check whether you are using the latest release:

  • Open the QuickBooks Desktop.
  • Press F2 (or Ctrl+1) to open the Product Information window.
  • Here, check your current version and release.

If your application not up to date, you can update it by visiting to its official site.

Step 2: Download QuickBooks Tools Hub and run File Doctor

If you are facing trouble in opening your company file, QuickBooks File Doctor can be quite helpful for you. Just install the QuickBooks Tools Hub and run the QuickBooks File Doctor. However, if your issue is still prevailing, then follow the steps given below in the order.

Step 3: Rename the .ND and .TLG files

The .ND and .TLG files are very important part of your QuickBooks files. Basically, these are the configuration or setup files that allow the QuickBooks to access a company file in a network or multi-user environment. 

So, if these files get corrupted or damaged, the user is definitely going to encounter the issue while trying to open the QB files. 

Many users think that renaming these files may affect the QuickBooks data, but this is not true. This is because these files are immediately re-created on their own whenever the user rescan using the QuickBooks Database Server Manager or open the company file. In order to rename these files, follow the steps given below:

  • First of all, open the folder where the company file is located.
  • Now, search for the files with the same file name as your company files but with extensions – .ND and .TLG
  1. company_file.qbw.nd
  2. company_file.qbw.tlg
  • Once you have found the files, right-click on the file name and select Rename. Just add the word “OLD” at the end of each file name. Refer to the image given above.
  • Then, open the QuickBooks again and try to sign in to your company file. 

Even after following all the steps correctly, the same issue occurs, proceed to step 4.

Step 4: Open A Sample Company File

When you will open the sample company file, you will get to know whether the problem lies with your company file or the QuickBooks application. In case, if the sample company file does not open and instead returns an error, then it means that the QuickBooks installation is damaged and requires the repairment. For opening the company file, follow the steps given below:

  • In the No Company Open window, just select Open a Sample File option.
  • Then, a list of more options will be shown. From those options, you can choose any option from the list of sample company files as shown in the figure.
  • Now, there can be 2 cases: If the sample file opens, then you need to proceed to step 5. On the other hand, if the sample file returns the same error message, then you need to repair your QuickBooks installation files.

Step 5: Restore A Backup

You need to restore a backup copy of your company file to verify whether the problem lies with your current company file (.QBW) or somewhere else. This is because even when the file was moved to a different location, it did not open. If you face an error while restoring the backup, just follow these steps:

  • You need to check whether your computer is hosting or not. To do so:
  1. Open the company file.
  2. Go to the File menu and choose Utilities.
  3. If “Stop Hosting Multi-User Access” is listed:
  • Select the option Stop Hosting Multi-User Access.
  • Next, select Yes.
  • Then, click Yes.
  • Make sure the path to your company file is not exceeding the 210 characters. Just go to the location of your company file and copy the path from the address bar at the top, then paste it on the text editor and count the characters. 
  • Retry restoring the company file.

Also Read: How to Resolve QuickBooks Error Code 12031?

Step 6: Close all QuickBooks Processes

In order to do this, you need to be logged in as the Administrator on the server system. After you have been logged in as the administrator, follow the steps given below:

  • Press Ctrl+Shift+Esc and the task manager will open up. 
  • Click on the Users tab. 
  • Find the QuickBooks processes (QBW32.EXE, qbupdate.exe, and QBDBMgr.exe) and click on the End Task button. Refer to the image given above.
  • Now, open the company file in multi-user mode.

Step 7: Configure firewall ports and Anti-Virus Software

You may encounter this error when the firewall or antivirus program blocks access to specific QuickBooks programs or files. In that case, you need to configure your firewall ports and set up an exception to your antivirus software. To do this:

  • Open the QuickBooks Database Manager n your computer.
  • Next, search for the port monitor tab and find the QuickBooks version. Here, note the Firewall port number.
  • Now, open your Windows Firewall, then click on the Advanced Settings option.
  • Next, right-click Inbound Rules option, then select the New Rule option.
  • Then, select Port and then click on the Next button. Make sure TCP is selected.
  • After that, select Allow the Connection and click on the Next button twice.
  • Now, create a rule. Give it a name – “QBPorts(year)” the name same should be similar not the same. After entering the name, click on the Finish button.
  • Similarly, do this for the Outbound Rules. Refer to the image given above.

So, this was all about the QuickBooks Error Code 6000. We hope that you have found this article helpful. Go through the article and try to resolve this issue on your own. Happy troubleshooting! 

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