Thanks to the internet, online shopping has become more prevalent than ever. Many people prefer to purchase various things online as a gift to a friend, a loved one, or simply because they liked the item they saw. There are so many online retailers nowadays, so much so that it can get hard to keep track of everything.
One store that has been catching the eye of social media users, thanks to its countless ads, is Zaful. When you check the website, you’ll find trendy fashion items for a much lower price. This makes potential customers wonder, “Is Zaful legit?” What makes this retailer any different from other similar Asian eCommerce sites?
Our Zaful review will provide you with everything you need to know before buying anything on the site or app.
Before concluding whether Zaful is legit or not, let’s take a closer look at the company itself. Zaful, as a company, began in 2013, while its online site displaying all the clothing items was launched a year after in 2014. Looking further, Zaful’s Better Business Bureau (BBB) profile states that Hong Kong Bi’an Information Technology Co. Ltd. owns the company.
Understandably, many are hesitant to try out Zaful because its prices seem too good to be true. Zaful has partnerships with more or less 128 suppliers across the globe. It’s thanks to these suppliers that Zaful can feature trendy and stylish apparel. Zaful touts itself to be a company that sells directly to customers. Since there’s no intermediary, this is most likely the reason why their merchandise is so affordable.
Another thing that makes Zaful different from other eCommerce sites is that it designs and manufactures its own apparel, unlike the others that only resell clothes or act as a marketplace where other merchants can sell. That being said, it’s difficult to say for certain if all the items on the site are made by Zaful or by other manufacturers.
What Can You Do On the Zaful App?
If you’re more comfortable shopping on your smartphone than on the web, you may want to check out the Zaful app. It basically offers everything from the website—you can browse, purchase, and even share pictures of your Zaful hauls or outfits with other consumers.
The Zaful app is available for both iOS and Android users, and based on the reviews, it seems that customers are satisfied with how the app works.
A Deep-Dive Into Zaful’s Clothing Items
Now, it’s about time we took a closer look at the quality of Zaful’s clothes. One thing that customers mainly complain about is that Zaful’s apparel is of low quality. In fact, many say that Zaful sells clothing items that are imitations of other big-name brands. There have been many instances wherein customers were disappointed with their orders, as the clothes basically looked like poor-quality imitations of the products’ featured photos.
As a matter of fact, many Zaful customers noted that the images featured on the website and app weren’t original pictures by the company—they were stolen from other sources. In this case, it’s understandable why many customers are frustrated with Zaful. They ordered something expecting it would look like the photos in the product listing, only to receive a low-quality knock-off.
What Is Zaful’s Return Policy?
The sizing of the clothing items on Zaful is a hit or miss. This is because the website doesn’t only sell Zaful-manufactured items, but it also displays merchandise from other sources. So before you order something and check out your cart, be sure to check the sizing guide of each item you want to buy. In case you forget to do so and receive an item that doesn’t fit you or you don’t like how it looks, Zaful has a 30-day return warranty.
As long as you contact Zaful’s customer service team within 30 days, you can ask for either a refund. However, note that you’ll have to shoulder the return shipping fees yourself. You have to explain to the customer service team why you’re unhappy with the items you’ve received before they’ll consider processing your refund. If the items have some kind of flaw, you need to show them pictures or videos of the problem.
Understanding Zaful’s Shipping Policy
Zaful orders take an incredibly long time to arrive, which is probably one reason why many customers think it’s a scam. If you’re used to receiving orders within only a couple of days, you may end up frustrated with Zaful. Before getting angry about your order, Zaful actually has a shipping policy posted on the website, which details everything you need to know—from tax information, processing time, and shipping time.
It would more or less take about 10-18 business days for standard shipping to the United States. On the other hand, shipping to the United Kingdom takes about 7-12 business days. In other words, patience is required if you want to purchase something from Zaful.
“Is Zaful a scam?” is one of the most common questions you’ll hear about this eCommerce site. However, based on our findings, it’s clear that Zaful is indeed a legitimate site, but it doesn’t exactly offer the best in terms of quality. If you’re looking for something affordable and you don’t mind the quality, then Zaful may be worth checking out.