July 24, 2015

HTC One M9 – 8 Major Problems and Their Fix

Everyone come across glitches with smartphones some or the other time. People might encounter a anonymous or mysterious bugs the might couldn’t be traced out. We all know that HTC One M9 has been launched in the month of April, 2015. But, HTC One M9 may not be a significant smartphone when compared to its predecessors One M8 and One M7. HTC has a trademark that it always stands in the top position in terms of design and quality along with an efficient software experience.

Though it has been bought into the market with much refinement, HTC One M9 has not reached the expectations of all the users. HTC One M9 has many issues regarding battery, camera, connectivity, overheating, etc. One M9 is still a great choice for those in the market who has much desire to purchase most stylish and elegant high-end smartphone.

HTC One M9-problems and their fix

Likewise many smartphones and tablets with many issues, HTC One M9 also has some problems. But unlike other smartphones, the problems related to One M9 can be fixed and enhances good experience for the users. Here, you can find all the issues of HTC One M9 that the users have been experiencing and even we are providing potential solutions in fixing them.

Problem #1 – Vibration motor is not operative

Some of the users of HTC One M9 have reported that the vibration motor is no longer operative. It is one of the major flaws with HTC One M9 that the mobile doesn’t vibrate when receiving notifications and alert messages. If it is slightly tapped on the back towards the right edge of the device, then the problem fixes for that moment. After a while, again it stops working and tapping the device is just a temporary solution. Look below to get permanent solution for this issue.

Problems with HTC One M9- Vibration motor

How to Fix the Problem?

Fix this issue by following the below guidelines that effectively works on your device and relatively provides much relief.

  • Call *#*#3424#*#* from the keypad dialer of your mobile device and just tap on “Accept”. By doing this way, the device runs a vibration test and fixes the problem.
  • Suppose, the vibration motor is responding by giving vibrations then let it run for a while, say up to an hour. This solution can be used if you face problems with your device in future.
  • Even after following the above solution, if the vibration motor does not work, finally the solution is to repair the device or else replace your handset.

Problem #2 – Double Tap & Wake Issues

Few users have reported that the double tap to wake feature that is present on HTC One M9 is quite fussy. It is not working as effectively as it should and some other people also reported that the device needs couple of presses over the power button in order to wake up the device.

Problems with HTC One M9- Double Tap

How to Fix the Problem?

  • Firstly, make sure that there are no issues with the G-sensor that it is functioning accurately on your device. You need to use pre-installed Help application to check whether the G-sensor is working properly or not. You can calibrate the G-sensor by following this step:
    Go to Hardware Misbehaving – Hardware Diagnostics – G-Sensor Test.
  • Enable Double tap to wake option on your HTC One M9 device. To make sure that this feature is enabled or not, then just follow these steps:
    Go to Settings – Display and Gestures – Motion Launch.
  • People who are facing issues with the power button or double to wake feature, you can download Gravity Screen application from the Google Play Store, that provides far better control to your handset. This application automatically turns the screen on or off without the need of pressing or tapping the buttons on the screen.

Read : HTC Desire 826 Specs, Review

Problem #3 – Substantial and Rapid Battery Drain

However, the general consent is that the battery life of the HTC One M9 is better than average handsets. Some of the users have reported that they have been facing issues with hasty drain of battery as it is draining out within 9 hours thought it takes only an hour of screen-on time.

Problems with HTC One M9- Battery Drains

How to Fix the Problem?

  • Check what services are using the most battery and list out the apps that are responsible for draining the battery. You can check the apps that are syncing continuously in the background leading to battery drain. You can check for such apps by following below steps:
    Go to Settings – Accounts and Sync, and turn off these apps.
  • Boot the device in Safe Mode. You can also perform a Factory Reset, but be careful about what apps you install. One more solution is to uninstall apps one by one and check if the issue gets fixed.
  • Though the battery is not draining in a worst manner, but if you are not satisfied with your battery life, here are few steps to extend it.
  • Turn off location services that relatively impacts drain on the battery.
  • Reduce the brightness of the display to a reasonable level.
  • Take the advantage of the several power saving modes baked in, as only the Extreme Power Saving Mode         rigorously confines functionality.

Problem #4 – Auto-Rotate is not working

Auto-Rotate feature is not working issue have been faced by quite a few users on the HTC One M9. This is a flaw that failed to switch the orientation from Portrait to Landscape irrespective of the app being used.

Problems with HTC One M9- Auto rotate

How to Fix the Problem?

  • This is an issue aroused because of Gyroscope sensor (G-sensor). As mentioned in before issue, make sure that there are no issues regarding the G-sensor and better use pre-installed Help application so as to check whether G-sensor is working or not. Go to Hardware Misbehaving – Hardware Diagnostics – G-Sensor Test.
  • Go to Settings – Display and Gestures – G-Sensor Calibration so as to calibrate the sensor in the menu above.
  • Reset your device might fix the issue, but for most users, this has only been a temporary solution.
  • If this issue comes under hardware related flaw, the final option is to repair your device or just replace your handset.

Poll : Samsung Galaxy S6 or HTC One M9, which is best?

Problem #5 – Camera unit gets cracked

Some of the users have found cracks on the sapphire glass that covers the camera on the back, even without the device suffering from any unintentional bumps or drops.

Problems with HTC One M9- sapphire glass camera

How to Fix the Problem?

  • Actually, there is no real solution for this problem and it is better to replace the device. Mostly, these cracks tend to appear along the sides, but doesn’t display in the photos you take.
  • The vendors of HTC One M9 are present in the US where you can get a replacement easily and are covered under an extended warranty program, i.e., the “Uh-Oh Protection Plan”. The users in other markets such as UK and India have a possibility of replacing the device directly from HTC or the network carrier for no charge, as long as it is within the regular warranty period.

Problem #6 – Connectivity Issues

Connectivity issues are pretty common on all newly purchased devices. Here are few steps in order to fix the connectivity issue like connecting to Wi-Fi or Bluetooth devices.

Wi-Fi Issues – How to fix the problem?

  • Firstly, turn off the router that you’re using and the device, and then wait for seconds till it turns back on for connection.
  • If there is no issue related to router, then go to the Wi-Fi settings on the device and forget the preferred network, before entering the particulars again from scratch.
  • Using the Wifi Analyzer application, check the level of activity on your current channel. You can simply switch to a different channel if necessary.
  • One more solution is to disable Power Saving Mode through Settings.
  • Ensure that the device is recognized by your router. For this you need to find the MAC address of your phone. Go to Settings – About Phone.

Problems with HTC One M9- Connectivity issue

Bluetooth Issues – How to fix the Problem?

  • Disable Power Saving Mode.
  • Switch your device by turning on the Bluetooth and again turning it off.
  • Go to Settings – Bluetooth Settings and clear the cache for Bluetooth. After clearing the cache data, restart your device.
  • Check whether you have exceeded the limit of saving multiple profiles on your Bluetooth device. If the limit exceeds, then delete existing and unused profiles and once again try to set up the connection.

Tips : Fix Google Play Store errors

Problem #7 – Charging is very Slow

Few users have reported that the HTC One M9 is charging comparatively very slow than anticipated.

How to Fix the Problem?

  • It is well-known that, HTC One M9 emanates with Qualcomm QuickCharge 2.0 fast-charging capabilities. The available charger that comes along with the handset does not support this, which might result in slower charging than expected. One of the best solutions is to disable unwanted applications that may be unnecessarily syncing in the background.
  • Press the back button twice located on your device when exiting an application, instead of simply tapping “Home”. By doing in this way, it closes the app from the background and prevents excessive drain of power.
  • Avoid playing games while the device is charging, as they require an additional processing power.

Problems with HTC One M9- Charging is very slow

  • Make sure that the charger cable is working by connecting to the power board directly or charging a different device with the same cable.
  • One reason behind this issue might be a malfunctioning application. Boot your phone into safe mode and check if it charges faster. This might be a faulty app. It is better to perform a factory reset and reinstall apps selectively.
  • If all these above solutions don’t work on your device, it is recommended to use an official fast charger from HTC that is available on E-Commerce websites.

Problem #8 – Overheating

Overheating issues related to Qualcomm Snapdragon 810 processor aren’t as proliferating as you think, but few users found that sometimes the handset becomes warm in an uncomfortable manner where it is not possible to run any kind of intensive processes.

HTC One M9-overheating issue

How to Fix the Problem?

  • One simple solution for this overheating issue is to make sure that your device software is up to date. By updating the device software, some changes might show significant impact on the power and temperature management systems that gradually reduces the overheating issues.

Problems with HTC One M9- test overheating issue

  • When the device is heating up, you can also use power saver mode that helps to cool it down faster.
    Still, if you are unable to fix the issue, then follow this trick. Before using your handset, let the device cool down for a while till it starts to get warm and reaches to normal mode.

Till now you have seen the issues related to HTC One M9 mobile and the potential solutions so as to fix the problems. You can follow the above solutions if you are struggling or already experienced with any of these above mentioned problems.

Here is a guide on how to perform some tasks like Factory Reset and booting your device into Safe Mode on the HTC One M9.

How to get into Safe Mode?

  • Press and hold the power button until it displays a power menu pop up.
  • Just Tap and hold the Power Off option until “reboot to Safe Mode” option appears on the screen.
  • Tap on the “restart” option and wait for the device to reboot.

How to Soft Reset?

  • Just Press and hold the power button when the screen is on, and tap on the Restart option.
  • If the device is unresponsive and unable to turn on the screen, then press and hold the volume up key and power button simultaneously for at least 10 seconds until the device restarts.

How to Factory Reset?

Factory Reset erases all the data that is present on your device. Make sure that you save the important data before using applying Factory Reset on your mobile.

  • Turn off the device.
  • Press and hold the Volume Up key, Home button, and Power button until the HTC logo displays on the screen.
  • Now, Select “wipe data / factory reset” from Recovery Mode menu using Volume buttons in order to navigate and Power button to confirm.
  • Select the option Yes and tap on “delete all user data” so as to confirm the whole operation.
  • Then, choose the option “reboot system now.”
  • You can also go into Settings – Backup and Reset and tap on “Reset Phone.”

Hope your problems with HTC One M9 is solved. If you face some other problem, do let us know in the comment section, we will respond as soon as possible.

About the author 

Imran Uddin

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